FAQs

1. What products do you offer?

Primo Market offers a wide range of everyday kitchen, home, cleaning, and grocery essentials, including cookware, cutlery, kitchen tools, appliances, home textiles, cleaning products, spices, and pulses.

2. How can I place an order?

You can browse our products, select the item you want, add it to your cart, and proceed to checkout to place your order.

3. How can I pay for my order?

We accept [insert available payment methods]. Available payment options will be displayed during checkout.

4. Do you offer Cash on Delivery?

[Yes/No — confirm with client]

If available, Cash on Delivery can be selected during checkout for eligible orders.

5. Where do you deliver?

We currently deliver to [insert delivery areas/cities].

6. How long does delivery take?

Orders are generally delivered within [insert delivery time] after confirmation. Delivery time may vary depending on the destination, product availability, weather, holidays, and other circumstances.

7. What are the delivery charges?

Standard delivery charges are [insert shipping charges]. Any applicable shipping charges will be shown during checkout.

8. Can I cancel my order?

Order cancellation depends on the order status. Please contact us as soon as possible if you need to cancel your order.

Contact: [Phone/WhatsApp]

9. Can I return or exchange a product?

Returns and exchanges are subject to our Refund & Return Policy. Please review the policy for eligibility and conditions.

10. What should I do if I receive a damaged or incorrect product?

Please contact us as soon as possible after receiving your order and provide your order number along with clear photos of the product/package.

11. How can I contact Primo Market?

You can contact us through:

Phone: [Client Phone]
WhatsApp: [Client WhatsApp]
Email: [Client Email]

12. Can product availability change?

Yes. Product availability may change depending on stock. If an item becomes unavailable, we may contact you regarding your order.